FAQ
How do I download the control app for app-controlled toys?
Jiumii offers a wide variety of smart toys, including clitoral vibrators, egg vibrators, wand massagers, and sex machines. please follow the instructions provided in the user manual to download the control app. Normally you can scan the provided QR code or search for the brand name in the App Store or Play Store to download the official app. Please contact us If you have any trouble downloading or using the app
Do you offer international shipping?
Yes, we ship to many countries around the world, for supported countries please visit https://www.jiumii.com/policies/shipping-policy
Is the product I purchased brand new?
Yes, we guarantee that every product you receive is 100% brand new, and once our products are sold, we will not accept returns or exchanges of any other types of toys except for the failure of electronic toys. Please refer to the refund policy for details.
Is my package discreet?
We understand the importance of personal privacy and are committed to providing you with a high level of privacy protection and security.
We are committed to sending all orders in opaque, unmarked packaging. There will be no product content, product name or other information on the outer packaging that could reveal the contents of the order.
Can I change mind?
Unfortunately, we cannot exchange or refund items if you change your mind.
What is your return policy?
Returns
If you receive a product that is defective or incorrect, please follow our return policy below:
- Unopened/Unused: If you receive the wrong product, please do not open or use the item. We require that the product, along with its original packaging, be returned to ensure the item's integrity and unused condition.
- Return With Original Packaging: Ensure the product and all accessories, manuals, etc., are returned together with the original packaging. The intact condition of the original packaging is crucial for the resale value of the product.
- Full Refund or Exchange: We offer a full refund or exchange if the return does not affect the product's resale. We will process your refund or exchange after we receive the returned item and verify that it meets the return conditions.
- Contact Customer Service: Please contact our customer service team before returning any products. We will provide you with the return address and guidelines to ensure a smooth return process.
Please note that if the product is opened or used, or if the original packaging is damaged, it may affect the product's resale value, and we may not be able to offer a full refund or exchange.
Can I track my order?
Yes, There will be a tracking link in your confirmation email, or you still can track your order on our tracking portal.
What are some cleaning tips for onaholes?
Please note that all the onahole products are generally soft and delicate. Please do not attempt to turn them inside out for cleaning, becasue this can cause irreversible damage.Just rinse them thoroughly with water and let them dry completely. The same advice applies to hentai onaholes; avoid turning them inside out for cleaning.